Terms and Conditions

Reservations and Cancellations

Please arrive 10 minutes prior to your appointment/reservation. Late arrival will result in shortened treatment times. Treatments will be charged at full price. 

To cancel or change an appointment, a minimum of 24 hours notice (48 hours for packages) is required, otherwise, a 50% charge may be implemented. 

We reserve the right to charge a deposit on appointment bookings. 

A deposit is required on packages for 4 or more people. 

Gift Vouchers

Gift Vouchers are available for treatments and products. They are non-refundable and cannot be exchanged for cash or other vouchers and must be produced at the time of appointment/treatment. No change will be given, but the balance will remain on the voucher until its expiry. Balances cannot be transferred to other vouchers. 

Tranquil Spa is not responsible or liable for vouchers that are lost, stolen or damaged. Similarly, Tranquil Spa is not responsible for any unauthorised use of a voucher. 

Vouchers may be exchanged for goods of a higher value than that stored on the voucher on payment of the difference. 

Gift vouchers are redeemable in full or part payment for merchandise and treatments at any Tranquil Day Spa. 

Vouchers are valid for 11 (eleven) months from the day of purchase.

For balance enquiries, please call 01652 633 444. 

We reserve the right to amend these terms and conditions from time to time if Tranquil Spa considers it is reasonable and necessary in all the circumstances to do so. (e.g to change the scope of the gift voucher, service, notify of the services withdrawal or in the event of circumstances beyond our control.) Any such change and action to be taken as a result will be notified to customers in advance in all Spas and online.

Packages, spa days and vouchers cannot be re-sold, and may only be used for promotional purposes with written permission from the directors of Tranquil Spa (Hull) Ltd.



By accessing this Website, you agree to be bound by these terms and conditions of use.


1.1 The information contained in (“the Website”) may contain technical inaccuracies or typographical errors. All information made available from within this Website is provided “as is” for information purposes only and without warranty of any kind, either express or implied, including but not limited to, any warranties as to non-infringement, satisfactory quality or fitness for a particular purpose.

1.2 Tranquil Spa (Hull) Ltd, The Old Despatch Building, Maltkiln Road, Barton Upon Humber, DN18 5JT (trading as CV Day Spa) may make changes to the content of this Website at any time without notice.

1.3 Tranquil Spa (Hull) Ltd makes no representations as to the security, quality or propriety of any website which may be accessed through this Website. Connected websites accessed through this Website are independent websites over which Tranquil Spa does not exercise any control, whether financial, editorial or of any other kind and are not in any way endorsed by Tranquil Spa.

1.4 Tranquil Spa will not be liable to you for any direct, indirect, consequential, special or other damage resulting from the transmission from this Website to your computer systems of viruses, worms, trojan horses or other destructive items, however caused, such damage to include, without limitation, loss of profits, interruption to business, loss of the whole or any part of a programme or any data howsoever stored whether saved on a computer system or otherwise.


All design, text and graphics displayed on this Website and the selection or arrangement thereof are the copyright of Tranquil Spa You are granted permission to electronically copy and print in hard copy portions of this Website for the sole purpose of your own personal development. Any use of materials on this Website (including but not limited to reproduction for purposes other than those noted above and modification, distribution or republication) without the prior written permission of Tranquil Spa is strictly prohibited.


All trade marks, product names, brand names, company names, titles, copyrights or logos cited herein are the trade-marks, trade names or copyrights of their respective owners. No permission is given by Tranquil Spa in respect of the use of any such trade-marks, product names, brand names, company names, titles, copyrights or logos.


4.1 Tranquil Spa is committed to ensuring that your privacy is protected.

4.2 Because the Internet infrastructure is global, and it is not possible to predict the routes that information sent over the Internet will take, the information you provide may be transferred temporarily via a route which takes it outside the European Economic Area as it passes between you and Tranquil Spa. By submitting your information you consent to this transfer. Please see our privacy policy for further information on how we use your data.


Whilst every effort is made by Tranquil Spa to keep secure information submitted by you, you accept the risk that data transmitted electronically via this Website or otherwise may be intercepted before reaching its intended destination or accessed by unauthorised third parties and may be exploited unlawfully by such third parties. Tranquil Spa does not assume responsibility for guarding against the acts of such third parties and shall not be liable for any direct, indirect, consequential, special or other damage resulting from third parties’ interception of or access to data of whatever nature including without limitation personal data transmitted by you electronically or otherwise.